Shipping policy

Processing Time

All ScentsXchange products are handcrafted with care and intention. Please allow 5–7 business days (excluding weekends and holidays) for order processing prior to shipment.

For larger orders, custom requests, or special collections, processing times may extend to 10–21 business days. Customers will be notified in advance if additional time is required.

We believe transparency and quality go hand in hand, and we take the time necessary to ensure each order meets our standards before shipping.

Shipping Policy

Once your order has been processed, it will be shipped via USPS or UPS, depending on the selected shipping method. A confirmation email with tracking information is sent as soon as your order ships.

Shipping rates are calculated at checkout based on order weight and destination.

Please note:

• ScentsXchange is not responsible for shipping delays caused by the carrier once the package has been accepted for transit.

• Customers are responsible for providing accurate shipping information at checkout. Orders shipped to incorrectly entered addresses may not be eligible for replacement or refund.

For wholesale orders, shipping fees are calculated separately and clearly outlined on the invoice prior to fulfillment.

Subscription Shipping Schedule (Monthly Scent Box)

Monthly Scent Box subscriptions ship on the first business day of each month. If the first business day falls on a weekend or holiday, orders will ship on the next business day.

If additional products are purchased in the same order as a Monthly Scent Box, all items will ship together when the Scent Box is ready. To receive non-subscription items sooner, customers are encouraged to place separate orders.

If you experience a shipping issue or have questions regarding your delivery, please contact us at info@scentsxchange.com and we will do our best to assist.