FAQ

What type of wax do you use?​

We use 100% soy wax. Soy wax is a vegetable wax made from the oil of soybeans. After harvesting, the beans are cleaned, cracked, de-hulled, and rolled into flakes. The oil is then extracted from the flakes and hydrogenated.
Cleaner Burning - no toxins, carcinogens or pollutants which means it's less likely to trigger allergies. No petrol-carbon soot (black smoke) like you get from petroleum-based paraffin candles.
Longer Lasting - soy wax burns cooler which means that you can enjoy your soy wax candle for generally 30-50% longer than a paraffin candle.
Stronger Scent- Because of the lower melting point of soy wax, there is a larger amount of the liquid wax pool around the candle wick itself. 

What kind of wicks do you use?

ScentsXchange uses pure unbleached cotton wicks.

What kind of fragrance oils do you use?

ScentsXchange uses a combination of natural, essential and fragrance oils. This allows our fragrances to be very complex and diverse and gives us a wide range of raw materials to choose from when creating new and exciting fragrances. It also allows our fragrances to be more consistent from batch to batch.

Is there a special way to burn your candle?

Yes! A candle burn is affected by several factors including size and shape of vessel, wick, fragrance oil, temperature/draft in the room, etc. The key to achieving the perfect burn is to always allow your candle to completely liquefy across the top before blowing it out to avoid tunneling. Before each burn, make sure your wick is trimmed to ¼”. Don’t drop debris, like matches or wick trimmings, into the wax. Don’t place your burning candle on sensitive or uneven surfaces. Discontinue burning your candle when about ½” of wax remains.

How long does your wax melts smell?

An entire bar can last 50-80 hours depending on the scent notes in the fragrance. You can make your wax retain scent longer if you only warm it to the point your room is filled with scent, and then turn it off. Lastly, switch up your scents. If you use the same scent over and over it won’t seem as your room smells like the wax scent.

How long does the candles last?​

  • 4 oz approximately 24-48 hours
  • 8 oz approximately 50-55 hours
  • 16 oz approximately 100-105 hours

​***These times all depends on air currents in the home or office.  

Shipping Policy 

All orders are shipped via USPS First Class or Priority Mail with a confirmation email that includes all tracking information. Shipping is based off your location and the weight of your order items. ScentsXchange, LLC is NOT responsible for any delayed transit times or damages once it leaves our shop. We do not posses any control over the transit times as they are determined by the mail carrier. You are responsible to file a claim with the carrier if your package is delayed and/or lost. We are unable to get involved due to the policies of each carrier that we use.  If you're doing a wholesale order shipping will vary and will be included on your invoice. 

Processing Time

Orders are processed in the order that they are received and sent via USPS. Due to the high volume of orders, processing takes 7 to 10 business days, but does not include weekends or holidays. Orders typically deliver within 2 to 5 business days from when we ship your order. You’ll get a shipment notification email with a tracking number as soon as your package ships. For larger orders it will be 10-14 days. 

Please note, once a package is picked up and scanned in by our carrier, the shipping and delivery status is no longer within our control. We are unable to replace missing or stolen packages at this time. Please reach out directly to the courier for missing or stolen packages. We are not responsible for shipping addresses that were incorrectly entered at checkout.

Do you offer wholesale?

Yes, we do offer wholesale pricing. If you’re interested in placing a wholesale order, please fill out the form on our wholesale page and someone from our team will contact you within 24-48 business hours.