Refund policy

Returns & Refunds

At ScentsXchange, every candle is handcrafted with care and intention. Due to the nature of our products and for health and safety reasons, we do not accept returns or offer refunds on used or opened candles.

That said, we believe in fair and transparent customer care. If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery at info@scentsxchange.com, including photos of the issue. We will gladly review the concern and work toward an appropriate resolution, which may include a replacement or refund, depending on the circumstance.

Our goal is always to ensure you feel confident and supported in your purchase.

Clearance & Discontinued Items (if applicable)

Clearance and discontinued items are final sale. However, if one of these items arrives damaged, please email us within 24 hours of delivery with photos of the issue.

If inventory allows, we will replace the item with a comparable product of equal value. If a replacement is not available, a refund will be issued for the affected item.

Damages & Shipping Issues (if applicable)

We carefully package all orders to minimize the risk of damage during transit. For additional peace of mind, customers may choose to add Route Package Protection at checkout.

• Orders with Route Protection that arrive damaged will be replaced or refunded in accordance with Route’s coverage.

• Orders without Route Protection will still be reviewed on a case-by-case basis to determine the most fair and reasonable resolution.

Please report all shipping-related issues within 24 hours of delivery by emailing info@scentsxchange.com with supporting photos.